Open a New Ticket Please fill in the form below to open a new ticket. If you need an ACTIVATION for Prep-Pal, please use the correct support form: https://support.itdfoodsafety.com/activation/HiddenI still need Support I still need Support. (continue creating your ticket) If you need an ACTIVATION for Prep-Pal, please use the correct support form: https://support.itdfoodsafety.com/activation/Do you have an Incident Number?*NoYesThis only applies to certain customers and they know their #.Incident Number* 4 Digit Store Number* 5 Digit Store Number* Agent Name* Ticket Subject* Describe the issue with the Product.Company Name / Store #* Owner/Operator* Proof of Purchase is required for Support. Please give us the name your Account is listed under so we can look it up.Contact Name* This is the name of the person our Support Team should contact at the Store. E-mail* Our Support Team needs the E-Mail of the person who is creating this ticket so we are able to contact you.Store Phone #*This is the phone number we need to call in order to troubleshoot. Shipping AddressPlease provide our Support Team with your Shipping address. Company Name/Store Number: Address: City: State: Zip: Type of Equipment*Select a Type of EquipmentPrep-Pal Printer: DT2x (WITH cutter)Prep-Pal Printer: DT2x (without cutter)Prep-Pal Printer: Dymo Labelwriter 450SOFTWARE: Prep-Pal 6SOFTWARE: Prep-Pal PROTablet: Asus (Discontinued)Tablet: Lenovo (Discontinued)Tablet: MPCTemp-Guardian Auto Hand Scan HTGTemp-Guardian Mini Auto Hand ScanTemp-PalTemp-Taker 4 (USB)Temp-Taker 5 (Bluetooth)The Product is Not ListedDescription of Issue/Order #*Why are you creating this ticket? Please provide our Support Team with the symptoms of your issue. Please provide us with your Order # if you are contacting us about an order. The more details we have the better! <3 Which Printer are you using?: Dymo 450, DT2x without cutter, DT2x with cutter Temp-Taker: Version 4, Version 5 Tablet: MPC Temp-Guardian: See Website for a description of our products. Troubleshooting Notes*What have you tried? If you have photos or videos of the issue, we will need to attach them to the ticket. Time Zone*Select Time ZoneEastern Daylight TimeCentral Daylight TimeMountain Daylight TimePacific Daylight TimeAlaska Daylight TimeHawaii-Aleutian Standard TimeInternationalAttach Files Drop files here or Select files Max. file size: 10 MB. We need photos of any errors, hardware, or issues we need to see. Need Remote Support? Enter your Team Viewer ID number & password.* Please ALLOWLIST/WHITELIST: #244674545 #1394072668 and #1064715433 (Agent will need this # and Password to support you) Keep Teamviewer OPEN.Teamviewer ID Number* NOTICE: You will need this downloaded onto your computer prior to having remote support from ITD. Please ALLOWLIST/WHITELIST: #1394072668, #1064715433 and #244674545.CHECK YOUR EMAIL FOR COMMUNICATION FROM ITD SUPPORT* I will check my email (Junk/Spam) for Ticket Communication Please Check your Email/Junk/Spam to ensure you are receiving communication from ITD Support. Our Agents reply to your tickets in the order they are received. Thank you.
