Open a New TicketPlease fill in the form below to open a new ticket.Are you a 7-11 Customer?*--- Select below ---NoYesIncident Number*(Please capitalize INC and please do not create duplicates, if there is an update or change to a current INC number please contact ITD Food Safety at 321-676-3194 Monday-Friday 8am-5pm EST)Agent Name*Agent Email OR Ticket Creator Email* Ticket Subject*Store Phone Number*This is the phone number to the Store so we can call and troubleshoot.Contact Name*This is the name of the person our Support Team should contact at the Store.4 Digit Store Number*5 Digit Store Number*Company Name / Store Location Number*Store Address*Please provide our Support Team with your Shipping address. Company Name/Store Number: Address: City: State: Zip:Owner Operator Name (ITD ACCOUNT NAME)*This is the name of the person/company who owns the company and is the most important information to ITD Food Safety. It's how we find your Account.Ticket Creator E-mail* Our Support Team needs the E-Mail of the person who is creating this ticket so we are able to contact you.Batch Number (Prep-Pal Customers)(Warranty and Support Requires the use of Approved Prep-Pal Labels Only)Store Email* This is the email for the person/store who is creating the ticket. Please use an email that you have access to. Our support team will reply to your ticket. Check your spam folder to see if the responses end up there.Best time of Day to Call?*ITD Food Safety is open Monday - Friday 8am - 5pm EST. We will need 5-20 minutes of uninterrupted time to troubleshoot with you. Please let us know the best time to contact you. We DO NOT want to contact you during your lunch rush!Time Zone*Select Time ZoneEastern Daylight TimeCentral Daylight TimeMountain Daylight TimePacific Daylight TimeAlaska Daylight TimeHawaii-Aleutian Standard TimeInternationalDate* Date Format: MM slash DD slash YYYY Please let our Support Team know the date the issues you are having began.Type of Equipment*Select a Type of EquipmentAsusCustomizationCustomization QuoteDigilandGeneral InquiryLenovoPrep-Pal 3 PrinterPrep-Pal 4 PrinterPrep-Pal 5 PrinterPrep-Pal ActivationProduct QuoteProduct Support / Prep-n-Temp StationProduct Support / Prep-Pal PrinterProduct Support / Prep-Pal StationProduct Support / Temp-Taker HandheldSalesTabletTemp Taker 3Temp-Taker 4Temp-Taker 5Please choose the Product that we need to troubleshoot.Description of Issue*Please provide our Support Team with the symptoms of your issue.Troubleshooting Notes*What have you tried to solve the problem? Please include all of your notes of the things you have tried, here.File Drop files here or Attach photos or documents if needed.
