Open a New Ticket Please fill in the form below to open a new ticket. NOTICE: You might not need a Support Ticket today! Our License is good for ONE computer only. If you have a NEW POS or your POS Crashed please find your flash drive that you purchased or purchase a new license today. Once you get your request code, then create a ticket, then we can support you and get you activated! Thanks for choosing Prep-Pal! I have my silver ITD Food Safety Flash Drive. Please watch this video Prep-Pal 3.0 Installation Video I have lost my silver ITD Food Safety Flash Drive loaded with the Software. Please purchase a new Prep-Pal Pro License Fee Buy Now from ITD Food Safety Store I want to pay ITD Support a fee to do it for me. Purchase Tech Support Time Blocks Buy Now Tech Support Time Blocks from ITD Food Safety Store None of these apply to me. I still need Support. (continue creating your ticket) From the option you selected Please do NOT fill out a Support Ticket. Click the link aboveDo you have an Incident Number?*NoYesIncident Number*4 Digit Store Number*5 Digit Store Number*Agent Name*Ticket Subject*Please place your INC# in the Subject Field if you have one. Company Name / Store #*Owner/Operator*Contact Name*This is the name of the person our Support Team should contact at the Store. E-mail* Our Support Team needs the E-Mail of the person who is creating this ticket so we are able to contact you.Store Phone #*This is the phone number to the Store so we can call and troubleshoot. Shipping Address*Please provide our Support Team with your Shipping address. Company Name/Store Number: Address: City: State: Zip: Type of Equipment*Select a Type of EquipmentPrep-PalRaw PrepTemp CloudTemp GuardianTemp-TakerPlease choose the Product that we need to troubleshoot. Description of Issue*Please provide our Support Team with the symptoms of your issue. Troubleshooting Notes*Please provide Troubleshooting Steps and Results that were tried. Date* Date Format: MM slash DD slash YYYY Please let our Support Team know the date the issues you are having began. Best time of Day to Call?*ITD Food Safety is open Monday - Friday 8am - 5pm EST. We will need 5-20 minutes of uninterrupted time to troubleshoot with you. Please let us know the best time to contact you. We DO NOT want to contact you during your lunch rush!Time Zone*Select Time ZoneEastern Daylight TimeCentral Daylight TimeMountain Daylight TimePacific Daylight TimeAlaska Daylight TimeHawaii-Aleutian Standard TimeInternationalAttach Files Drop files here or Attach photos or documents if needed. We will need photos of your hardware if it is not working. I have TEAM VIEWER & it is OPEN & ready for remote support. (Enter ID in next blank)*YesNo, I will download Team Viewer now and will reply with my Team Viewer ID # to allow remote support.NOTICE: You will need this downloaded onto your computer prior to having remote support from ITD. Please ALLOWLIST/WHITELIST: #1064715433 and #1394072668. TeamViewer is a proprietary software application for remote control, desktop sharing, online meetings, web conferencing and file transfer between computers.Please enter Team Viewer ID number (Agent will need this to support you)*Please ALLOWLIST/WHITELIST: #1064715433 and #1394072668.
