Open a New Ticket Please fill in the form below to open a new ticket. Do you have an Incident Number?*NoYesIncident Number*4 Digit Store Number*5 Digit Store Number*Agent Name*Ticket Subject*Company Name / Store #*Contact Name*This is the name of the person our Support Team should contact at the Store. E-mail* Our Support Team needs the E-Mail of the person who is creating this ticket so we are able to contact you.Store Phone #*This is the phone number to the Store so we can call and troubleshoot. Shipping Address*Please provide our Support Team with your Shipping address. Company Name/Store Number: Address: City: State: Zip: Type of Equipment*Select a Type of EquipmentPrep-PalTemp CloudTemp-TakerPlease choose the Product that we need to troubleshoot. Description of Issue*Please provide our Support Team with the symptoms of your issue. Troubleshooting Notes*Please provide Troubleshooting Steps and Results that were tried. Date* Date Format: MM slash DD slash YYYY Please let our Support Team know the date the issues you are having began. Best time of Day to Call?*ITD Food Safety is open Monday - Friday 8am - 5pm EST. We will need 5-20 minutes of uninterrupted time to troubleshoot with you. Please let us know the best time to contact you. We DO NOT want to contact you during your lunch rush!Time Zone*Select Time ZoneEastern Daylight TimeCentral Daylight TimeMountain Daylight TimePacific Daylight TimeAlaska Daylight TimeHawaii-Aleutian Standard TimeInternationalAttach Files Drop files here or Attach photos or documents if needed.